House Rules

Dear Guest, please take note of our Terms and Conditions. If you have any questions, please do not hesitate to get in touch with us.


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

We would love to offer our Zest Holidays Family the opportunity to unsubscribe to any marketing emails you receive.

If you would like to continue receiving emails about marketing, new product launches, and other community-based insights, then you do not need to do anything. However, if would like to be removed, we kindly ask if you could please click the “unsubscribe” button in the footer of any marketing emails you receive from us.

  1. Please let us have your approximate time of arrival to ensure that one of the maids is there to meet you. If for any reason you are delayed, please phone us.
  2. There is a DSTV decoder in the unit and the card will be activated for you.
  3. The admin fee of R500.00 is not refundable.
  4. The breakage deposit of R500 is refundable please ensure that we receive your breakage deposit form back so that your monies can be deposited back into your bank account.
  5. An optional fee of R100 per cleaning service (per day) and must be prebooked and prepaid with Zest before arrival.
  6. The following is supplied for you:

All linen and bedding.

Bath towels are supplied but if you require clean towels daily perhaps bring a few of your own or some OMO to use in the washing machine as your apartment has only 1 towel per person unless you have booked our daily towel service @ R20 per towel – has to be pre-booked with the office.


  1. If the unit has a dishwasher and you intend using this, please make sure that you either bring dishwasher tablets or detergent.
  2. Due to frequent electrical outages often experienced in the Margate area, we ask that all our guests come prepared with torches, candles & matches.
  3. On your arrival, you will find a roll of toilet paper in each bathroom and small hand soap. A small amount of dishwashing liquid is also supplied. These items are NOT supplied right throughout your stay but on arrival only. The intention is to help guests who have just arrived with a few basic necessities that they may have forgotten. We supply black bags for kitchen bins throughout your holiday. A welcome tray is also provided on your arrival with some tea, coffee, sugar and milk.
  4. Please remember that you have signed an indemnity form stating that you will NOT play loud music, hold parties or cause a disturbance of any sort in the complex. Disregard of this will lead to eviction from the property.
  5. Please note that we ask that the unit is left in the condition it was in on your arrival. Dishes are to be washed and packed away before your departure as its extremely time-consuming for your servicing maid to do this. If the unit is left in a shocking state, there is a chance that you will have to forfeit your breakages deposit.
  6. Daily servicing of the unit is not included in your rate – this includes the washing of dishes because of time constraints. However, should you wish to have your dishes washed, we can organize one of our maids to come in once daily for you after breakfast at an extra charge of R100 per day. Please discuss this with the office NOT with your servicing maid as duties would already have been allocated to her.
  7. Time of occupation is 2.00pm onwards. If you’d like to arrive earlier, please discuss with me and if no-one is leaving the apartment on that day it shouldn’t be a problem – we’re pretty flexible! Time of departure is 10 am unless you’ve made an alternative arrangement with me!
  8. Late departures cannot occur during peak season. If guests depart late without prior organization a R100 fee will be levied per hour or part thereof.
  9. Emergency Tel. No. 079 086 0888.
  10. On your departure please ensure all sliding doors, windows and trellidors are locked.

Zest Holidays is a business in the holiday rental agency industry that markets Tourism.

The provision of goods and services by Zest Holidays is subject to availability. Deposits are only refunded if the reservation is replaced by another client. The admin fee is not refundable.

Zest Holidays shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Zest Holidays bank account, the details of which will be provided on request.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Zest Holidays takes responsibility for all aspects relating to the transaction including the booking and services of accommodation sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa and Zest Holidays chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Zest Holidays may, in its sole discretion, change this agreement or any part thereof at any time without notice.

This website is run by Zest Holidays (close corporation) based in South Africa trading as Zest Holidays cc and with registration number 2002/071824/23 Member – Brenda Blumrick.

Are made payable to Zest Holidays and are in South African Rand (ZAR) these may fluctuate due to changes in the exchange rate. Check-in time is from after 14h00 and check-out time is by 10h00 unless prior arrangement has been made.

Should we receive no response from you within 7 days of your reservation. We reserve the right to cancel your reservation.

Refunds payable are at the sole discretion of Zest Holidays. All returns / refunds will be looked into and the cardholder to make contact with Zest Holidays.

Strict Cancellation – 50% Refund up to 1 month before arrival

More than 1 month before check-in 50% deposit refunded
More than 2 weeks before check-in 25% deposit refunded
Less than 2 weeks before check-in 0% deposit refunded

Refunds payable are at the sole discretion of Zest Holidays. All returns / refunds will be looked into and the cardholder to make contact with Zest Holidays.

A no-show is the non-arrival of a GUEST without notification in writing by fax or email to Zest Holidays. If your reservation was guaranteed by a charge to your credit card at the time of the reservation, this monies payable to Zest Holidays and any dispute thereof may be looked into in accordance with the appropriate refund policies.

Customer information will be confidential at all times and will not be shared without your express permission.